Chillax Store

Privacy Policy

Last Updated: January 15, 2025

1. Information We Collect

We collect information to provide better services to our users. This includes:

  • Personal details like your name and email address
  • Contact information including phone number
  • Shipping and delivery addresses
  • Payment information processed through secure providers
  • Purchase history and order preferences
  • Device information and browsing activity

2. How We Use Your Information

Your information helps us:

  • Process orders and deliver products
  • Provide customer support and respond to inquiries
  • Improve our services and shopping experience
  • Send order updates and delivery notifications
  • Prevent fraudulent activities
  • Personalize recommendations and offers
  • Comply with legal requirements

3. Data Security & Protection

We take data security seriously and implement:

  • Industry-standard encryption for data transmission
  • Secure payment processing systems
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Data minimization practices

While we implement robust security measures, no system is completely immune to risks. We continuously work to enhance our security protocols.

4. Information Sharing

We only share your information when necessary:

  • With trusted delivery partners for order fulfillment
  • With payment processors for transaction completion
  • When required by law or legal proceedings
  • To protect rights, property, or safety

We never sell your personal information to third parties for marketing purposes.

5. Your Rights & Choices

You have control over your information:

  • Access and review your personal data
  • Update or correct inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt-out of marketing communications
  • Request data portability where applicable

To exercise these rights, please contact us using the information below.

6. Data Retention

We retain your information only as long as necessary:

  • To fulfill the purposes collected for
  • To comply with legal obligations
  • To resolve disputes and enforce agreements

Regular reviews ensure we don't keep data longer than needed.

7. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Improve website functionality
  • Provide personalized experiences

You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

Email: piustechdeoff@gmail.com
Phone: +256 709 728 322